Jochen Wirtz

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Anna S. MattilaPennsylvania State UniversityAdresă de e-mail confirmată pe psu.edu
Werner KunzProfessor of Marketing, University of Massachusetts BostonAdresă de e-mail confirmată pe umb.edu
Sheryl KimesCornell UniversityAdresă de e-mail confirmată pe cornell.edu
Paul PattersonSchool of Marketing, University of New South WalesAdresă de e-mail confirmată pe unsw.edu.au
Stefanie PaluchProfessor for Service and Technology MarketingAdresă de e-mail confirmată pe time.rwth-aachen.de
Ehret, MichaelReader in Technology Management, Nottingham Trent UniversityAdresă de e-mail confirmată pe michael-ehret.com
Loizos HeracleousProfessor of Strategy and Organization, WBS, www.heracleous.org, www.janus-strategy.comAdresă de e-mail confirmată pe wbs.ac.uk
May O. LwinProfessor, Wee Kim Wee School of Communication & Information, Nanyang Techological UniversityAdresă de e-mail confirmată pe ntu.edu.sg
Doreen KumSenior Lecturer, National University of SingaporeAdresă de e-mail confirmată pe nus.edu.sg
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughAdresă de e-mail confirmată pe lboro.ac.uk
Vinh LuThe Australian National UniversityAdresă de e-mail confirmată pe anu.edu.au
Prof. Dr. Martin Paul FritzeZeppelin UniversityAdresă de e-mail confirmată pe zu.de
Antje MartinsAssociate Lecturer, The University of Queensland Business SchoolAdresă de e-mail confirmată pe business.uq.edu.au
Breffni NooneThe Pennsylvania State UniversityAdresă de e-mail confirmată pe psu.edu
Tan Soo JiuanAssociate Professor of Marketing, NUSAdresă de e-mail confirmată pe nus.edu.sg
Jonas HolmqvistKedge Business SchoolAdresă de e-mail confirmată pe kedgebs.com
Kevin Kam Fung SoWilliam S. Spears Chair in Business, Spears School of Business, Oklahoma State UniversityAdresă de e-mail confirmată pe okstate.edu
Nitin PangarkarNational University of SingaporeAdresă de e-mail confirmată pe nus.edu.sg
B RamaseshanCurtin UniversityAdresă de e-mail confirmată pe curtin.edu.au
Christopher S TangUCLA Distinguished Professor and Edward W. Carter Professor of Business AdministrationAdresă de e-mail confirmată pe anderson.ucla.edu

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Jochen Wirtz

National University of Singapore

Adresă de e-mail confirmată pe nus.edu.sg - Pagina de pornire

Services Marketing Service Management Hospitality Marketing Consumer Behavior


Titlu Sortați după descrierea bibliografică Sortați după an Sortați după titlu	Citat de Citat de	Anul
Services Marketing: People, Technology, Strategy, 9th edition J Wirtz, C Lovelock World Scientific, ISBN 978-1944659790 (hard cover), ISBN 978-1944659820 …, 2022	10429*	2022
Marketing de Servicios: Personal, Tecnología y Estrategia, 6th edition CH Lovelock, J Wirtz, L Ayala Pearson Educación, 2009	2411*	2009
Congruency of Scent and Music as a Driver of In-store Evaluations and Behavior AS Mattila, J Wirtz Journal of Retailing 77 (2), 273-289, 2001	1902	2001
Services Marketing: People, Technology, Strategy, 5th edition CH Lovelock, J Wirtz Pearson/Prentice Hall, ISBN 978-0-13-610721-7, ISBN 0-13-187552-3, ISBN 0-13 …, 2004	1483*	2004
Brave New World: Service Robots in the Frontline J Wirtz, P Patterson, W Kunz, T Gruber, VN Lu, S Paluch, A Martins Journal of Service Management 29 (5), 907-931, 2018	1481	2018
Pemasaran Jasa: Manusia, Tekhnologi, Strategi Jilid I C Lovelock, J Wirtz, J Mussry Indonesian Edition of Services Marketing. Publisher: Erlanggah, Indonesia, 2010	1457*	2010
Managing Brands and Customer Engagement in Online Brand Communities J Wirtz, A den Ambtman, J Bloemer, C Horváth, B Ramaseshan, ... Journal of Service Management 24 (3), 223-244, 2013	1048	2013
Consumer Responses to Compensation, Speed of Recovery and Apology After a Service Failure J Wirtz, AS Mattila International Journal of Service Industry Management 15 (2), 150-166, 2004	1038	2004
Marketing des Services, 7th edition C Lovelock, J Wirtz, D Lapert, A Munos Paris: Pearson Education France; ISBN 978-2744076633, 2015	1021*	2015
The Effects of Incentives, Deal Proneness, Satisfaction and Tie Strength on Word-of-Mouth Behaviour J Wirtz, P Chew International Journal of Service Industry Management 13 (2), 141-162, 2002	791	2002
Consumer Satisfaction with Services: Integrating the Environment Perspective in Services Marketing into the Traditional Disconfirmation Paradigm J Wirtz, JEG Bateson Journal of Business Research 44 (1), 55-66, 1999	743	1999
Essentials of Services Marketing, 4th edition J Wirtz Pearson Higher Education, ISBN: 978-1-292-42519-1, 2023	709*	2023
"So What if ChatGPT Wrote It?” Multidisciplinary Perspectives on Opportunities, Challenges and Implications of Generative Conversational AI for Research, Practice and Policy YK Dwivedi, N Kshetri, L Hughes, EL Slade, A Jeyara, J Wirtz, … International Journal of Information Management 71, 102642, 2023	699	2023
Perceived Fairness of Demand-Based Pricing for Restaurants SE Kimes, J Wirtz Cornell Hotel & Restaurant Quarterly 43 (1), 31-37, 2002	698*	2002
The Role of Store Environmental Stimulation and Social Factors on Impulse Purchasing AS Mattila, J Wirtz Journal of Services Marketing 22 (7), 562-567, 2008	656	2008
The Moderating Role of Target-Arousal on the Impact of Affect on Satisfaction—an Examination in the Context of Service Experiences J Wirtz, AS Mattila, RLP Tan Journal of Retailing 76 (3), 347-365, 2000	527	2000
Has Revenue Management Become Acceptable? SE Kimes, J Wirtz Journal of Service Research 6 (2), 125-135, 2003	487	2003
Consumer Online Privacy Concerns and Responses: A Power–Responsibility Equilibrium Perspective M Lwin, J Wirtz, JD Williams Journal of the Academy of Marketing Science 35 (4), 572-585, 2007	426	2007
Customers Behaving Badly: A State of Art Review, Research Agenda and Implications for Practitioners R Fisk, S Grove, LC Harris, DA Keeffe, KL Daunt, R Russell‐Bennett, ... Journal of Services Marketing, 2010	401	2010
Platforms in the Peer-to-Peer Sharing Economy J Wirtz, KKF So, M Mody, S Liu, HHE Chun Journal of Service Management 30 (4), 452-483, 2019	387	2019

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