| Statistical analysis of a telephone call center: A queueing-science perspective L Brown, N Gans, A Mandelbaum, A Sakov, H Shen, S Zeltyn, L Zhao Journal of the American statistical association 100 (469), 36-50, 2005 | 1126 | 2005 |
| Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue S Zeltyn, A Mandelbaum Queueing Systems 51 (3-4), 361-402, 2005 | 332 | 2005 |
| Staffing many-server queues with impatient customers: Constraint satisfaction in call centers A Mandelbaum, S Zeltyn Operations research 57 (5), 1189-1205, 2009 | 213 | 2009 |
| Service engineering in action: the Palm/Erlang-A queue, with applications to call centers A Mandelbaum, S Zeltyn Advances in services innovations, 17-45, 2007 | 134 | 2007 |
| Simulation-based models of emergency departments: Operational, tactical, and strategic staffing S Zeltyn, YN Marmor, A Mandelbaum, B Carmeli, O Greenshpan, ... ACM Transactions on Modeling and Computer Simulation (TOMACS) 21 (4), 1-25, 2011 | 133 | 2011 |
| The impact of customers’ patience on delay and abandonment: some empirically-driven experiments with the M/M/n+ G queue A Mandelbaum, S Zeltyn OR Spectrum 26 (3), 377-411, 2004 | 127 | 2004 |
| Data-stories about (im) patient customers in tele-queues A Mandelbaum, S Zeltyn Queueing Systems 75 (2-4), 115-146, 2013 | 84 | 2013 |
| Toward simulation-based real-time decision-support systems for emergency departments YN Marmor, S Wasserkrug, S Zeltyn, Y Mesika, O Greenshpan, B Carmeli, ... Proceedings of the 2009 Winter Simulation Conference (WSC), 2042-2053, 2009 | 47 | 2009 |
| Resource optimization for real-time task assignment in multi-process environments D Gilat, MA Marin, M Masin, SE Wasserkrug, S Zeltyn US Patent 9,015,723, 2015 | 43 | 2015 |
| The Palm/Erlang-a queue, with applications to call centers A Mandelbaum, S Zeltyn Faculty of Industrial Engineering & Management, Technion, Haifa, Israel 7, 8, 2005 | 35 | 2005 |
| Estimating characteristics of queueing networks using transactional data A Mandelbaum, S Zeltyn Queueing systems 29 (1), 75-127, 1998 | 35 | 1998 |
| Waiting and sojourn times in a multi-server queue with mixed priorities S Zeltyn, Z Feldman, S Wasserkrug Queueing Systems 61, 305-328, 2009 | 30 | 2009 |
| Service-engineering of call centers: Research, teaching, practice A Mandelbaum, S Zeltyn IBM Business Optimization and Operations Research Workshop, Haifa, Israel, 2006 | 19 | 2006 |
| Service engineering in action: The Palm/Erlang-A queue, with applications to call centers A Mandelbaum, S Zeltyn Manuscript, downloadable from http://iew3. technion. ac. il/serveng …, 2005 | 18 | 2005 |
| Service engineering: Data-based course development and teaching A Mandelbaum, S Zeltyn INFORMS Transactions on Education 11 (1), 3-19, 2010 | 15 | 2010 |
| Creating operational shift schedules for third-level IT support: challenges, models and case study S Wasserkrug, S Taub, S Zeltyn, D Gilat, V Lipets, Z Feldman, ... International Journal of Services Operations and Informatics 3 (3-4), 242-257, 2008 | 15 | 2008 |
| Hybrid method for anomaly classification L Limonad, N Mashkif, SE Wasserkrug, A Zadorojniy, S Zeltyn US Patent 10,387,445, 2019 | 9 | 2019 |
| Optimizing performance of event detection by sensor data analytics L Limonad, N Mashkif, SE Wasserkrug, A Zadorojniy, S Zeltyn US Patent 10,504,036, 2019 | 8 | 2019 |
| IBM cognitive technology helps aqualia to reduce costs and save resources in wastewater treatment A Zadorojniy, S Wasserkrug, S Zeltyn, V Lipets Interfaces 47 (5), 411-424, 2017 | 7 | 2017 |
| Service engineering of call centers: Research, teaching, and practice S Zeltyn, A Mandelbaum Service Science, Management and Engineering Education for the 21st Century …, 2008 | 7 | 2008 |
