Lloyd C. Harris
Lloyd C. Harris
Professor of Marketing
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Cited by
Cited by
Leadership style, organizational culture and performance: empirical evidence from UK companies
E Ogbonna, LC Harris
international Journal of human resource management 11 (4), 766-788, 2000
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
LC Harris, MMH Goode
Journal of retailing 80 (2), 139-158, 2004
The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy
H He, L Harris
Journal of business research 116, 176-182, 2020
Social identity perspective on brand loyalty
H He, Y Li, L Harris
Journal of business research 65 (5), 648-657, 2012
The consequences of dysfunctional customer behavior
LC Harris, KL Reynolds
Journal of service research 6 (2), 144-161, 2003
Online servicescapes, trust, and purchase intentions
LC Harris, MMH Goode
Journal of services marketing 24 (3), 230-243, 2010
The greening of organizational culture: Management views on the depth, degree and diffusion of change
LC Harris, A Crane
Journal of organizational change management 15 (3), 214-234, 2002
Market orientation and performance: objective and subjective empirical evidence from UK companies
LC Harris
Journal of Management studies 38 (1), 17-43, 2001
Jaycustomer behavior: an exploration of types and motives in the hospitality industry
LC Harris, KL Reynolds
Journal of Services Marketing 18 (5), 339-357, 2004
Servicescape and loyalty intentions: an empirical investigation
LC Harris, C Ezeh
European Journal of Marketing 42 (3/4), 390-422, 2008
Principles of Marketing, 4th European ed
P Kotler, G Armstrong, LC Harris, N Piercy
Harlow: Pearson Education Limited, 2005
Strategic human resource management, market orientation, and organizational performance
LC Harris, E Ogbonna
Journal of business research 51 (2), 157-166, 2001
Exploring service sabotage: The antecedents, types and consequences of frontline, deviant, antiservice behaviors
LC Harris, E Ogbonna
Journal of Service Research 4 (3), 163-183, 2002
Service sabotage: A study of antecedents and consequences
LC Harris, E Ogbonna
Journal of the Academy of Marketing Science 34, 543-558, 2006
Work intensification and emotional labour among UK university lecturers: An exploratory study
E Ogbonna, LC Harris
Organization studies 25 (7), 1185-1203, 2004
Customers behaving badly: a state of the art review, research agenda and implications for practitioners
R Fisk, S Grove, LC Harris, DA Keeffe, KL Daunt, R Russell‐Bennett, ...
Journal of Services Marketing 24 (6), 417-429, 2010
Dysfunctional customer behavior severity: An empirical examination
KL Reynolds, LC Harris
Journal of retailing 85 (3), 321-335, 2009
Deviant customer behavior: An exploration of frontline employee tactics
KL Reynolds, LC Harris
Journal of marketing theory and practice 14 (2), 95-111, 2006
Leadership style and market orientation: an empirical study
LC Harris, E Ogbonna
European journal of marketing 35 (5/6), 744-764, 2001
Managing organisational culture: Insights from the hospitality industry
E Ogbonna, LC Harris
Human Resource Management Journal 12 (1), 33-53, 2002
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