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Kraig Delana
Kraig Delana
IE Business School
Verified email at ie.edu - Homepage
Title
Cited by
Cited by
Year
Multichannel delivery in healthcare: the impact of telemedicine centers in southern India
K Delana, S Deo, K Ramdas, GBB Subburaman, T Ravilla
Management Science 69 (5), 2568-2586, 2023
272023
Proactive customer service: operational benefits and economic frictions
K Delana, N Savva, T Tezcan
Manufacturing & Service Operations Management 23 (1), 70-87, 2021
222021
The role of physician integration in alternative payment models: The case of the Comprehensive Joint Replacement program
C Chen, K Delana
Available at SSRN, 2022
22022
Proactive customer service: operational and economic analysis
K Delana, N Savva, T Tezcan
History, 2017
2017
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Articles 1–4