Associate Professor Russel Kingshott
Associate Professor Russel Kingshott
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Cited by
Cited by
Managing uncertainty during a global pandemic: An international business perspective
P Sharma, TY Leung, RPJ Kingshott, NS Davcik, S Cardinali
Journal of business research 116, 188-192, 2020
The impact of psychological contracts upon trust and commitment within supplier–buyer relationships: A social exchange view
RPJ Kingshott
Industrial Marketing Management 35 (6), 724-739, 2006
Internal service quality as a driver of employee satisfaction, commitment and performance: Exploring the focal role of employee well-being
P Sharma, TTC Kong, RPJ Kingshott
Journal of service management 27 (5), 773-797, 2016
The impact of psychological contracts on trust and commitment in supplier‐distributor relationships
RPJ Kingshott, A Pecotich
European Journal of Marketing, 2007
The impact of the relational plan on adoption of electronic banking
N Rexha, RPJ Kingshott, A Shang Shang Aw
Journal of services marketing 17 (1), 53-67, 2003
Re-examining students’ perception of e-learning: an Australian perspective
C Loh, DH Wong, A Quazi, RP Kingshott
International Journal of Educational Management 30 (1), 129-139, 2016
The impact of relational versus technological resources on e-loyalty: A comparative study between local, national and foreign branded banks
RPJ Kingshott, P Sharma, HFL Chung
Industrial marketing management 72, 48-58, 2018
Customer engagement, consumption and firm performance in a multi-actor service eco-system: The moderating role of resource integration
MHW Ho, HFL Chung, R Kingshott, CC Chiu
Journal of Business Research 121, 557-566, 2020
Self-service technology in supermarkets–do frontline staff still matter?
P Sharma, A Ueno, R Kingshott
Journal of Retailing and Consumer Services 59, 102356, 2021
Interactive effects of marketing strategy formulation and implementation upon firm performance
B Ramaseshan, A Ishak, RPJ Kingshott
Journal of Marketing Management 29 (11-12), 1224-1250, 2013
Firm self-service technology readiness
B Ramaseshan, RP Kingshott, A Stein
Journal of service management 26 (5), 751-776, 2015
Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters
SS Gaur, P Sharma, H Herjanto, RPJ Kingshott
Journal of Service Theory and Practice 27 (6), 1105-1121, 2017
Interactive effects of self-congruity and need for uniqueness on brand loyalty via brand experience and brand attachment
F Chieng, P Sharma, RPJ Kingshott, R Roy
Journal of Product & Brand Management 31 (6), 870-885, 2022
Customer participation and service outcomes: Mediating role of task-related affective well-being
A Asokan Ajitha, P Sharma, RPJ Kingshott, UK Maurya, A Kaur
Journal of Services Marketing 33 (1), 16-30, 2019
The role of interaction quality and switching costs in premium banking services
P Laksamana, D Wong, RPJ Kingshott, F Muchtar
Marketing Intelligence & Planning 31 (3), 229-249, 2013
The impact of psychological contract breaches within east-west buyer-supplier relationships
RPJ Kingshott, P Sharma, H Sima, D Wong
Industrial Marketing Management 89, 220-231, 2020
“Happy-performing managers” thesis: Testing the mediating role of job-related affective outcomes on the impact of role stressors on contextual performance
P Hosie, P Sharma, RPJ Kingshott
International Journal of Manpower 40 (2), 356-372, 2019
Power, resource dependencies and capabilities in intercultural B2B relationships
A Malik, LV Ngo, RPJ Kingshott
Journal of Services Marketing 32 (5), 629-642, 2018
The relationships between ethical climates, ethical ideologies and organisational commitment within Indonesian higher education institutions
MP Putranta, RPJ Kingshott
Journal of Academic Ethics 9, 43-60, 2011
Moderating effects of service separation on customer relationships with service firms: A social-exchange perspective
FT Alhathal, P Sharma, RPJ Kingshott
Journal of Service Theory and Practice 29 (1), 71-92, 2019
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