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Robert Shumsky
Robert Shumsky
Professor of Operations Management, Tuck School at Dartmouth
Verified email at dartmouth.edu - Homepage
Title
Cited by
Cited by
Year
Revenue management games: Horizontal and vertical competition
S Netessine, RA Shumsky
Management Science 51 (5), 813-831, 2005
3112005
Introduction to the theory and practice of yield management
S Netessine, R Shumsky
INFORMS transactions on education 3 (1), 34-44, 2002
2132002
Gatekeepers and referrals in services
RA Shumsky, EJ Pinker
Management Science 49 (7), 839-856, 2003
2122003
Flexible service capacity: Optimal investment and the impact of demand correlation
S Netessine, G Dobson, RA Shumsky
Operations Research 50 (2), 375-388, 2002
2032002
The efficiency-quality trade-off of cross-trained workers
EJ Pinker, RA Shumsky
Manufacturing & Service Operations Management 2 (1), 32-48, 2000
1962000
Call center outsourcing contracts under information asymmetry
S Hasija, EJ Pinker, RA Shumsky
Management Science 54 (4), 793-807, 2008
1662008
Dynamic capacity management with substitution
RA Shumsky, F Zhang
Operations research 57 (3), 671-684, 2009
1582009
Dynamic revenue management in airline alliances
CP Wright, H Groenevelt, RA Shumsky
Transportation Science 44 (1), 15-37, 2010
1252010
Dynamic statistical models for the prediction of aircraft take-off times
RA Shumsky
Massachusetts Institute of Technology, 1995
881995
Outsourcing a two-level service process
HH Lee, EJ Pinker, RA Shumsky
Management Science 58 (8), 1569-1584, 2012
792012
Approximation and analysis of a call center with flexible and specialized servers
RA Shumsky
OR Spectrum 26, 307-330, 2004
732004
Staffing and routing in a two-tier call centre
S Hasija, EJ Pinker, RA Shumsky
International Journal of Operational Research 1 (1-2), 8-29, 2005
642005
OM Practice—Work Expands to Fill the Time Available: Capacity Estimation and Staffing Under Parkinson's Law
S Hasija, E Pinker, RA Shumsky
Manufacturing & Service Operations Management 12 (1), 1-18, 2010
632010
A comparison of retained and appointed counsel in cases of capital murder
JC Beck, R Shumsky
Law and Human Behavior 21, 525-538, 1997
591997
Queueing models of case managers
F Campello, A Ingolfsson, RA Shumsky
Management Science 63 (3), 882-900, 2017
562017
The southwest effect, airline alliances and revenue management
R Shumsky
Journal of Revenue and Pricing Management 5, 83-89, 2006
562006
Routing and staffing in large call centers with specialized and fully flexible servers
P Chevalier, RA Shumsky, N Tabordon
Submitted to Manufacturing and Service Operations Management, 2004
562004
Real-time forecasts of aircraft departure queues
RA Shumsky
Air Traffic Control Quarterly 5 (4), 281-308, 1997
511997
Safe at home? An experiment in domestic airline security
A Barnett, R Shumsky, M Hansen, A Odoni, G Gosling
Operations Research 49 (2), 181-195, 2001
442001
Retail store customer flow and COVID-19 transmission
RA Shumsky, L Debo, RM Lebeaux, QP Nguyen, AG Hoen
Proceedings of the National Academy of Sciences 118 (11), e2019225118, 2021
332021
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